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Terms & Conditions

Payment terms

In order to secure the booking, each rental item you select we request a payment up front which is due when the terms and conditions have been read and payment has been made online.

This is a non-refundable retainer which will secure Event Wall’s services for the date of the event and bookings cannot be confirmed until this money has been received. The remaining balance is then due three weeks prior to the date. Please click here for more information on our Refunds & Cancellations policy.

Rental period

The rental period will start on the day of the event and run to the next working day after the event inclusive and Event Wall’s will arrange a suitable time for collection of the equipment. The client agrees to the designated time for delivery and collection of the equipment prior to the date, which will be communicated via email or text.

Service supplied

Event Wall’s agrees to hire equipment for the purpose of your event. Availability may be limited and reservations are made on a first come first served basis, validated by the deposit and signed contract.


All of our kit is fully insured with a £250 excess. In the unlikely event that Event Wall’s should have to make a claim, the client is responsible for the £250 excess in full. The equipment will be left in the care of the client in good working condition and any damage, loss or theft of the equipment whilst in their care, will be charged to the client up to a maximum of £250. In the case of loss, damage or theft of the equipment, the client agrees to contact Event Wall’s immediately and we cannot be responsible for the resulting lack of equipment.

Denial Of Service

We reserve the right to refuse rental service to anyone at anytime where we deem it is in our best interest on the basis of lack of safety precaution, or likelihood of abuse.

We may also refuse rental service at anytime and our obligation under any contract executed will be void should we discover that the intended use of the equipment presents a serious safety hazard and/or violates any constitutional or by law.

Client Responsibility

The client agrees to examine the equipment & any required batteries, before the event to ensure that they are in good working order. If there are any technical or operator issues at this point, the client agrees to raise them with Event Wall’s. The client also agrees to ensure the equipment is collected in the same condition as received, ordinary wear and tear accepted. The client is solely responsible for the equipment, and those who use it, whilst it is in their possession and accepts full responsibility for loss or damage to the equipment. The client is solely responsible for ensuring that the equipment is in use throughout the course of the event.


You agree to indemnify Event Wall’s and it’s employees and agents from and against any and all losses, damages, claims, or liability of any kind whatsoever, including legal expenses, arising from the use, condition (including, without limitation, latent or other defects) or operation of the equipment, and by whosoever used or operated the equipment during the rental term. Event Wall’s are not responsible for accident or injury caused directly or indirectly by the use of the rented equipment.

Refunds and Cancellations

Please click here for more information on our Refund and Cancellation Policy.

Event Wall’s Responsibility

In the unlikely event that Event Wall’s cannot perform the services agreed upon; all fees paid by the client will be refunded. We will take the utmost care with respect to delivery of the equipment and in the event that circumstances arise that are beyond our control our liability is limited. Circumstances beyond our control include, but are not limited to: acts of nature, electrical power failures, strikes, labour disputes, riots, insurrections, civil disturbances, fires, flood, storms, explosions, war, governmental actions, non performance of third parties, or loss or fluctuations of electrical power.

Event Wall’s reserve the right to use any footage/imagery for promotional or any other purposes or public display. The client assumes all liability for any form of copyright infringement and is responsible for any personal releases.

How we use your information

We collect personal information when you register with us or place an order for products or services. We will use this information to provide the services requested, maintain guarantee records and, if you agree, to send you marketing information. We will not share your information for marketing purposes with companies outside our company. For more information explaining how we use your information please see our Privacy statement.